Welcome to Thornton Heath Florist. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products and services from us, including the online flower delivery service for Thornton Heath and surrounding areas. By placing an order via our website, you agree to be bound by these Terms, as set out below. Please read these Terms carefully before placing any orders. These conditions apply to all customers across Thornton Heath and the nearby regions that we serve.
When you place an order on our website for flower delivery in Thornton Heath, you will be guided through an easy-to-use order process. Once you have selected your flower arrangements and any additional products, you will be required to provide delivery details, scheduling preferences, and any special instructions.
After you have submitted your order, you will receive an order confirmation by way of an on-screen message and/or confirmation email. This does not signify acceptance of your order, only confirmation that we have received it. Acceptance of your order and the formation of the contract will take place once we have verified your payment details and have dispatched your products for delivery.
We reserve the right to reject any order for reasons including, but not limited to, product unavailability, inability to process payment, or suspected fraudulent activity. In such cases, any received payment will be refunded promptly.
All flower products shown on our website are subject to availability. While we make every effort to display accurate and up-to-date images and descriptions, flowers are natural products and may vary slightly in colour or appearance. In the event that a particular flower or product is not available, we reserve the right to substitute it with a similar product of equal or higher value and similar style, ensuring your overall arrangement still meets our high-quality standards. Where significant changes are necessary, we will attempt to contact you for approval or guidance.
We offer flower delivery across Thornton Heath and the surrounding areas. Delivery dates and times are selected as part of the order process. We will use reasonable care to deliver orders on the requested date, but at peak periods or due to circumstances beyond our control (such as traffic incidents, severe weather, or supply issues), delays may occasionally occur. We cannot guarantee deliveries at specific times unless otherwise stated or agreed. If the recipient is not available at the delivery address, we will endeavour to leave the flowers with a neighbour or in a safe location, or attempt redelivery, subject to our discretion.
Upon delivery, responsibility and risk for the products pass to you or the recipient designated in your order. Please inspect goods immediately upon receipt and notify us on the same day of any concerns regarding product condition, damage, or shortages.
All prices listed on our website are in Pounds Sterling (£ GBP) and include VAT at the current rate, unless otherwise stated. Prices exclude delivery charges, which are detailed during the checkout process and added to your total before payment confirmation. We reserve the right to change our prices at any time, but no such changes will affect confirmed orders.
Payment for your order can be made using authorised payment methods specified at checkout, such as credit or debit cards. Payment must be received in full before your order is processed and dispatched. By providing payment information, you confirm that you have authority to use the selected payment method and that sufficient funds are available. We use secure payment gateways to protect your payment information.
We understand that sometimes changes or cancellations may be required. If you wish to amend or cancel your order, please contact us as soon as possible after placing the order. Due to the perishable nature of flowers, cancellations or changes can usually only be accommodated if received by us at least 24 hours before the scheduled delivery date. Once preparation or dispatch of your order has begun, amendments or cancellations may not be possible.
If your cancellation is accepted in accordance with these terms, we will refund any payment made using the original payment method, less any non-recoverable charges. If your order includes non-perishable add-on items, such as vases or soft toys, you may have additional cancellation or return rights under the Consumer Contracts Regulations. Please note these rights do not extend to perishable items such as cut flowers and floral arrangements.
Thornton Heath Florist endeavours to deliver flowers and products of the highest quality. Should you have any issue with your order, please notify us as soon as possible (ideally within 24 hours of delivery) with photographic evidence if appropriate. We will work with you to resolve the matter and, where genuinely warranted, may offer a replacement or refund at our discretion. We reserve the right to require items to be returned before any refund or replacement is granted, but will aim to resolve complaints promptly and fairly in accordance with your statutory rights.
It is your responsibility to ensure that all information provided in your order is accurate and complete, including recipient name, address, contact details, and delivery preferences. We cannot accept responsibility for failed deliveries resulting from incorrect information supplied by the customer. If a delivery cannot be completed because of inaccurate or incomplete information, re-delivery may incur additional charges.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
Subject to the above, Thornton Heath Florist shall not be liable for any indirect, special, or consequential loss arising out of or in connection with the provision of, or failure to provide, any of the products or services, including but not limited to loss of profit, business, contracts, or anticipated savings. Our maximum aggregate liability in relation to any order will be limited to the purchase price paid for that order.
We do not accept liability for delays or failure to deliver products due to circumstances beyond our reasonable control such as natural disasters, war, civil unrest, or interruptions in supply, transportation, or utility services.
From time to time, we may offer promotional discounts or accept gift vouchers for orders placed via our website. These are subject to specific terms and limitations, such as redemption period, minimal order value, and product exclusions. Promotional offers cannot be used in conjunction with each other unless stated. In the event of misuse or suspected fraud, we reserve the right to cancel such offers and suspend or terminate affected orders.
All content on our website, including product photographs, descriptions, logos, and branding, is the intellectual property of Thornton Heath Florist or our licensors. You may not copy, modify, distribute, or use any content from our website without our prior written consent, except as required for personal non-commercial use relating to your orders.
These Terms & Conditions and any disputes arising out of or in connection with them or with any order placed with Thornton Heath Florist are governed by the laws of England and Wales. Any such disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms is deemed invalid, illegal, or unenforceable, that provision shall be deemed severed and will not affect the validity and enforceability of the remaining provisions.
Your privacy and the security of your personal data are important to us. We will only use your details for the purpose of processing your order, providing our services, and inform you about our relevant offers. We comply with the UK General Data Protection Regulation and Data Protection Act. For further information, please refer to our separate privacy policy available via our website.
We reserve the right to amend these Terms & Conditions from time to time. Any such changes will take effect when published on our website. Customers are encouraged to review these Terms periodically to ensure they remain informed. Placing orders after changes constitutes acceptance of the modified Terms.
If you have any questions or require further information regarding these Terms & Conditions, please refer to our website for the latest information or to reach out to us through the contact methods provided on the site.
Note: These Terms & Conditions apply to our entire customer base across Thornton Heath and the surrounding delivery areas. Thank you for choosing Thornton Heath Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thornton Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thornton Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
