At Thornton Heath Florist, we take great pride in delivering the freshest flowers to homes and businesses throughout Thornton Heath. Our customers trust us for quality, reliability, and exceptional blooms. Every order is arranged with care and our team stands behind a robust fresh flowers guarantee, tailored to the needs and expectations of our local community.
We guarantee that all our bouquets and floral arrangements will arrive fresh and vibrant, reflecting the same high standards as when they left our shop. Our flowers are sourced daily and carefully prepared to ensure they reach you in optimum condition. We recommend adding water as soon as possible after receiving your bouquet and placing them away from direct sunlight or heat sources for maximum longevity.
Our freshness guarantee covers a window of 5 days from the time of delivery. If, within this period, you notice any issues related to the quality or freshness of the flowers (with appropriate care taken), please let us know promptly so we can address your concern.
If your flowers arrive damaged or not as described, we apologise sincerely for any disappointment. Please inspect your delivery as soon as possible after receipt. Should you notice any problems—such as wilted blooms, broken stems, or another issue affecting your arrangement's presentation—contact us within 24 hours of delivery. This allows us to assess the situation while the flowers are fresh.
For damages, we may request a clear photo of the flowers as they arrived. This helps us to identify the cause and continue improving our packing and delivery processes.
Your satisfaction is central to everything we do at Thornton Heath Florist. For valid claims under our fresh flowers guarantee or if your order arrives damaged, you may be eligible for a refund or a replacement arrangement, depending on your preference. Once your claim has been verified by our team, we will arrange either:
If a specific flower or colour is no longer available, we will substitute with blooms of equal quality and value, always striving to reflect your original choice as closely as possible.
We are committed to continual improvement and take feedback seriously. If you wish to make a complaint regarding your flowers, delivery experience, or any other aspect of our service, please contact us promptly. Provide your order details and a description of your concern. Our management team will review your complaint and respond within 2 working days with a resolution or next steps.
Please allow us the opportunity to put things right – your local satisfaction matters to us, and we value every customer relationship we build in Thornton Heath and neighbouring areas.
Thornton Heath Florist is honoured to serve households and businesses in and around Thornton Heath. Our reputation is built on quality, care, and trust. Thank you for choosing your local florist for fresh flowers and exceptional service. We are here to assist and ensure you are delighted with our blooms, every time.
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